Frequently Asked Questions


Do I need to know how to code to use the BioBox Platform?

Not at all. You will be able to build and run standard workflows and generate plots without having to code.

Will my data be secure in the cloud?

At BioBox, data security is our top priority. Data is stored using Google Cloud Storage in North America.  All hardware associated with storing, processing and transmitting the data is fully HIPAA compliant. Additionally, all sensitive information is keyed and stored behind opaque IDs, limiting the ability for external viewers to identify the data imported into our system. Read more about our data privacy and security policy here. 

Are the tools for analysis built into the platform or do we need to download and install them locally?

Tools for analysis and plotting are built into the web-based platform. It requires no downloading or installing.

What kind of raw data do you accept?

Right now we accept FASTQ and BAM files  - we will accommodate new file types in the near future.

What if I want more than 5TB of storage?

Additional storage will cost $25 USD per TB/month. Please contact us at support@biobox.io if you require more storage.

Other software programs have end-to-end capabilities - what's the difference with BioBox?

Other software programs will use third party tools to fulfill a part of the end-to-end process. This can be dangerous because data security and privacy is not guaranteed. The BioBox platform ensures that processing, analyzing and exploring your data is completed in one platform, and there will never be a need to use data comprising third party tools to do your research.